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Shipping Policy

Please note: Due to COVID-19, our shipping provider is experiencing delays.

Domestic Shipping Policy

Shipment Processing Time
All orders are processed within 1-2 business days. Orders are not shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.

Shipment Method
USPS Standard- Orders under $35
USPS Standard- Orders over $35
USPS Priority

Estimated Delivery Time
4-8 business days
4-8 business days
2-4 business days

Shipment Cost

* Overnight delivery is only available for over-the-phone orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur. USPS does not ship on Saturdays or Sundays, so delivery time does not include these days.

Shipment to P.O. Boxes or APO/FPO Addresses
Koi ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

Customs, Duties and Taxes
Koi is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost & Damaged Shipments
Koi is not liable for any products damaged or lost during shipping.
Please confirm the shipping address is accurate and complete before submitting your order. Wrong or partial addresses could result in delays or lost shipments.
If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

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