Shipping Policy

Domestic Shipping Policy

Shipment Processing Time

All orders are processed within 1-2 business days. Please keep in mind orders are not shipped on weekends or holidays.

Orders placed after 12 PST will ship the next business day. Orders placed after 12PM PST on Friday will ship out Monday.

We do our best to ensure the timely delivery of all orders. Please keep in mind that we are only provided with an estimated delivery date from our carriers. On rare occasions, these packages can arrive outside of the estimated timeframe.

*We ship within the U.S only*

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Method	Estimated Delivery Time	Shipment Cost
Economy - Orders under $49	5-8 business days	$6.00
Economy - Orders over $49	5-8 business days	FREE
Priority	3-4 business days	$10.00
Express	2 business days	$30.00

* Overnight delivery may be available for over-the-phone orders to delivery addresses within the continental United States.

To help keep shipping costs affordable, we primarily use USPS for deliveries. While tracking may not always update in real-time during transit, rest assured that your package will typically arrive within the expected time frame.

Delivery delays can occasionally occur. USPS does not ship on Saturdays or Sundays, so delivery time does not include these days.

Shipping Restrictions

Delta 8 Products: Cannot be shipped to the following states, per state guidelines: Arkansas, California, Colorado, Connecticut, Delaware, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Massachusetts, Mississippi, Montana, Nevada, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Carolina, Utah, Virginia, Vermont, Washington, West Virginia.

Shipment to P.O. Boxes or APO/FPO Addresses

Koi ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

Customs, Duties and Taxes

Koi is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost & Damaged Shipments

Koi is not liable for any products damaged or lost during shipping.

Please confirm the shipping address is accurate and complete before submitting your order. Wrong or partial addresses could result in delays or lost shipments.

If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Missing Item Policy

Notification Period: Customers must inform our customer service team of any missing items within 72 hours of the date of receiving the order. Failure to report missing items within this timeframe may limit our ability to address the issue.
Contacting Customer Service: To report a missing item, please contact our customer service team via customerservice@discoverkoi.com providing your order number, details of the missing item(s) and an image of the packing slip with the items included. Our customer service representatives will guide you through the next steps to resolve the issue.
Verification Process: Upon receiving your report of a missing item, we may initiate a verification process to confirm the discrepancy. This may involve reviewing order details, inventory records, and any relevant documentation.
Resolution Options: Depending on the circumstances, we will strive to offer you appropriate resolution options, which may include:
1. Reshipping the missing item to you promptly.
2. Issuing store credit for the missing item.