Prefer to order by phone?
Call us at (877) 774-4779


Frequently Asked Questions

When can I expect my product to arrive?


You will typically receive your product within 4-8 business days. However, due to COVID-19, our shipping provider is experiencing delays.

How often should I take Koi Hemp?


Take Koi Hemp as needed. Some people take it only once a day, while others take it three times a day.

Does Koi Hemp contain any THC?


Koi Hemp products contain non-detectable levels of THC (<0.001%) as tested by a 3rd party ISO-accredited laboratory. Due to variation in the sensitivity of drug tests which may misclassify other cannabinoids as THC, do not take this product if you are subject to drug testing.

What extraction method does Koi Hemp use?


Koi Hemp uses the CO2 extraction method.

How much Hemp is there per serving?


Please see the detailed information available on each product page.

Is the milligram of Hemp per serving or for the entire bottle?


We list both the total Hemp in milligrams for the whole product and the individual serving where applicable.

How do I store Koi Hemp? What is the shelf life?


It is best to keep Koi Hemp stored at room temperature, out of direct sunlight and extreme temperatures. Exposure to extreme heat or cold can cause Hemp degradation. We do not recommend refrigerating or leaving it in your car for a long period of time. When stored properly, Koi Hemp has a shelf life of about one year.

What are the ingredients in Koi Hemp?


Please see the detailed information available on each product page.

The Hemp in my bottle is starting to re-crystallize. What can I do about this?


Re-crystallization is normal with Hemp products. We recommend shaking the bottle before each use to prevent re-crystallization and to evenly distribute the Hemp throughout.

I am currently on prescribed medications. Can I still use Koi Hemp?


If you have or suspect a medical condition or are taking any medications, please consult your physician before use.

Can I place my order over the phone?


While we can take orders over the phone, it is best to complete your purchase through our website.

Is there a faster shipping option available?


Please contact us for faster shipping options before placing your order.

Is the packaging discreet?


Yes. We do not list “Hemp” on the outside of our shipping packages to protect your privacy and to prevent theft.

My package was not delivered by the expected delivery date. What can I do about this?


Free Shipping usually takes about 4-8 business days for delivery, but is not guaranteed. If your order has experienced a delay, please contact USPS or your local post office.

How do I return my product?


Please contact our customer service team for assistance at (877) 774-4779 or via email at

Still have questions?
We’ve got answers.

Contact us

U.S. Address
14631 Best Ave.
Norwalk, CA 90650

Find us on Instagram
@shopdiscoverkoi / #discoverkoi

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